Coronavirus Call Center: (844) 729-8410

Open daily 8 a.m. -  5 p.m.

Abierto diariamente 8 a.m. -  5 p.m.


Frequently Asked Questions

Note: These FAQs will continue to be updated. Please check back for updates and clarifications. 


Given the unprecedented nature of the COVID-19 pandemic, it’s no surprise that many of you have questions and need clarification. We hope these Frequently Asked Questions (FAQs) help you find the answer to your question. If you have additional questions, you can call the Coronavirus Call Center at (844) 729-8410. It is open daily from 8 a.m. - 5 p.m.



Click on the category that you are interested in and a list of topics will appear. When you click on a topic, you’ll see a list of specific questions. Click on the question and the answer will appear.



Shelter at Home Order through May 31

Thanks to the collective effort and sacrifice of the 7 million residents across the Bay Area, we have made progress in slowing the spread of the novel coronavirus, limiting hospitalizations and saving lives. This Order limits most activity to essential functions and needs and will continue to be in effect until it is extended, rescinded, superseded, or amended by the Health Officer. But because of the progress we have collectively achieved, the Order allows certain additional businesses and activities to resume, so long as they strictly comply with social distancing requirements and other protections in the Order.



Health Concerns


Order Addressing Face Coverings

The order, effective Wednesday, April 22, 2020, requires anyone working at or visiting an essential business, such as a grocery store or gas station, to wear face coverings to help reduce the spread of COVID-19. 


Members of the public must mask when they:

  • work at an essential business

  • are inside an essential business, such as a grocery store

  • visit a healthcare provider or facility

  • wait in line for or ride public transportation


Persons Experiencing Homelessness

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